We use CX Design Thinking and scoring to identify new capabilities and ideas while baselining your current levels
These moments – predictive, proactive, data-driven – help drive organizational growth and adoption of new ways of thinking through your CX capabilities.
- Manage CX priorities with your teams
- Assess your CX capabilities quickly
By combining our CX design thinking and our purpose-built collaboration platform in the core frameworks of CX Engagement, CX Management, CX Technology, CX Operations and CX Managerial, we help our customers create outcomes that coordinate and amplify all the assets of the service organization. truMoments will enable you to garner valuable feedback while unlocking real thoughts and feelings from within your organization.
The Result
Modern CX baselining and trending that establish customer experience as a driver of differentiation, loyalty and revenue growth.
truMoments play a significant role in shaping organizational alignment, nurturing trust, fostering engagement, kindling emotional connections, enabling personalization, and setting organizations apart through differentiation.
truMoments have a substantial impact on influencing organizational growth, fostering confidence and engagement, igniting emotional feedback, and distinguishing brands through distinction.
Nurtures Trust
truMoments are rooted in authenticity and sincerity. After all, they come from within the organization.
Fosters Engagement
TruMoments creates
collaborative ideation in its ability to break down silos and encourage open dialogue.
Emotional Connection
truMoments evoke emotional responses from cross functional teams and key stakeholders within the organization.
Personalization
truMoments acknowledges the importance of personalized feedback and innovative thinking as catalysts for elevating an organization's customer experience.
Differentiation
truMoments empowers organizations to consistently benchmark and trend themselves to take specific actions in becoming relevant and challenging the status quo.
When organizations place collaboration at the forefront of their internal customer success teams and stakeholders, they lay the groundwork for fostering positive and enduring relationships among team members and with customers. These moments, referred to as truMoments, play a pivotal role not only in influencing overall outcomes but also in charting the course for enhancement in the present landscape. They hinge on data propelled by both individualized and collective thinking, proving essential for assessing and bolstering growth and transformative changes within the organization.
Brilliantly Simple and Purpose Built
Organizations need to provide high impact at scale within their customer success teams. That requires a collaboration platform that can work across the organization to discover, learn, and drive outcomes. It becomes possible to proactively meet customer demands — whether presenting them with new opportunities for products and services or mitigating problems before they occur through proper CX planning.
We empower customer service organizations to operate with a clear sense of purpose, swiftly and decisively.
How? Through a combination of CX frameworks designed to drive deeper understandings within your teams, with defining capabilities that were curated for deeper discovery, CX approaches and the right CX know-how. By consistently baselining your CX initiatives, retooling the contact center, architecting new CX categories, and gathering the right insights at the right time.
Are you ready to reinvent your customer service organization with truCX?
