Meet the team, discover our purpose and how we enable our customers
truCX transforms customer service organizations to operate with purpose at
speed and scale. We use design thinking to re-imagine CX for growth.
- Mission
- Values
- Team
- FAQS
Who is truCX?
truCX is an innovative customer experience (CX) optimization platform centered around critical moments, business insights and intuitive journeys.
Built around pivotal touchpoints and actionable intelligence, truCX empowers organizations to assess, refine, and elevate their CX strategies with precision. Leveraging a robust data-driven approach and industry-leading CX design thinking, truCX helps organizations make confident, informed decisions from cross-functional teams enabling your organization to enhance employee experience, deepen customer loyalty, and accelerate continuous improvement and measurable success.
truCX Mission
At truCX, our mission is to revolutionize the landscape of customer experience optimization. We are dedicated to providing an innovative platform that unites cross-functional teams and stakeholders, empowering organizations to extract valuable insights, drive real-time intelligence, and take decisive actions to elevate and continuously enhance the customer experience.
Purpose
Our purpose is to become essential to our customers by empowering them to achieve their CX goals and aspirations to thrive in the Customer Economy. It is the lens through which we make all our decisions.
Our Core Values
We believe our character is defined by how we conduct ourselves in every interaction, every day
Insatiable Curiosity
Because curiosity never killed the cat, it killed the competition
Empowering
Giving our customers the tools to thrive in the Customer Economy
Smart Disruption
We are innovative, focused and shake up the things that matter, together
Boldly Optimistic
We make the impossible inevitable
An experienced team of Customer Experience entrepreneurs
People matter, but experience is invaluable.
Our restless spirit of entrepreneurship, appetite to create meaningful work and outfitting organizations for transformative Customer Experience (CX) has been the backbone of our existence.
How can you use truCX to deliver new value and growth? Start by rethinking customer service experiences.
Make customer service success an organizational endeavor. Recognize it as an opportunity to add value to a customer’s life. And infuse CX as a natural expression of your organization’s purpose.
Check out our CX Optimization Platform
CX Management
CX management is crucial for businesses because a positive customer experience can lead to customer satisfaction, loyalty, and advocacy.
CX Engagement
CX engagement is a measure of how actively and positively customers are interacting with a business or brand during their customer journey.
CX Technology
CX technology refers to technology solutions and tools that are used to enhance and ultimately improve Customer Experience (CX).
truMoments
These moments are pivotal in shaping learnings, improving CX alignment and are essential for evaluating and supporting growth and staying competitive.
truinsights
The real insights from your moments are captured and infused with the data and knowledge necessary to make informed decisions for implementing effective CX strategies.
truWorkspace Hub
In an increasingly digital and interconnected work environment, having a central hub for work-related activities and resources is becoming a strategic advantage for many businesses.
Frequently asked questions
truCX is an innovative customer experience (CX) optimization platform centered around critical moments, business insights and intuitive journeys. By surfacing key insights from cross functional CX teams and stakeholders, your organization will drive real-time intelligence, and take the right actions at the right time to trend highest priorities and needs to improve the customer experience across your organization.
You may decide at anytime to upgrade or downgrade your subscription according to your needs, just email [email protected]
Please reach out to us at [email protected] and we will contact you to discuss options
To cancel your subscription please email our Support center at [email protected] and we will process your request as soon as possible. Monthly subscription payments will be stopped on the anniversary date of the following month and annual subscription payments will be stopped on the anniversary date of the following year. You will be able to continue and use the tool until the subscription expires.
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