An innovative customer experience (CX) optimization platform centered around critical moments, business insights and intuitive journeys.
Built around pivotal touchpoints and
actionable intelligence, truCX empowers organizations to assess, refine, and
elevate their CX strategies with precision. Leveraging a robust data-driven
approach and industry-leading CX design thinking, truCX helps organizations
make confident, informed decisions from cross-functional teams enabling your organization
to enhance employee experience, deepen customer loyalty, and accelerate continuous
improvement and measurable success.
- Rooted in CX principles
- All-in-one and scalable
A single, scalable customer experience collaboration platform for the modern workplace
Instead of perceiving customer experience as a one-time evaluation, thriving brands are adopting the idea of continuous improvement. They employ a systematic approach, moving through planned stages to baseline their CX capabilities, track progress, and seamlessly execute their CX initiatives.
Dashboard
- View your subscription
- Manage users and roles
- View key insights
- Download the app
Dashboard-Moments
- Start your journey
- Measure your progress
- Edit the team’s journey
- Access each CX framework
Dashboard-Insights
- View scorecards
- View current functional charts
- View Phasing charts
- Sentiment analysis
Dashboard-WorkspaceHub
- Access ROI templates
- Discovery templates
- Leverage CX templates
- View all capability resources
truCX unites teams by gathering their thoughts and ideas within the organization
The evolution of CX is occurring at an unprecedented pace. Successful brands in today’s market recognize the importance of constructing a CX strategy and perceive CX as a cultural catalyst for change. It involves understanding your current capabilities, baselining them, and then charting a path forward while continually engaging key stakeholders on your journey.
So how are these brands making the shift?
Who is truCX?
truCX is an innovative customer experience collaboration platform built around moments, insights, and a workspace hub. By surfacing key insights from cross functional CX teams and stakeholders, your organization will drive real-time intelligence, and take the right actions at the right time to trend highest priorities and needs to improve the customer experience across your organization.
Customer experience expertise; built on solid CX foundations and powered by Microsoft
The biggest advantage of Microsoft’s Power Platform is its ability to democratize app development, automation, and data analytics, enabling organizations to be more agile, responsive, and productive in addressing their business challenges.
Business Intelligence & Insights
Application Development
Unified Data & Security
Technology Platform
Would you like to become a truCX partner?
Enhance your expertise in Customer Experience by expanding your learning through truWorkspace Hub.
By expanding their CX horizons, brands can unlock the art of the possible and achieve remarkable outcomes. Successful brands understand that CX is not solely the responsibility of a dedicated team. They embed a customer-centricity culture throughout the organization, starting from the top with C-level executives and extending to front line employees. Every individual plays a role in delivering exceptional experiences.
